Our Customer Services.
- Delivery: 25 mile radius
- Pick-up and delivery of product
- Evaluation of client's home for wheelchair accessibility
- Time and travel to secure proper documentation for patient
- Will fit for mastectomy and diabetic shoe products in patient home if needed
- Home visits can be arranged if needed
Our expert staff takes the time to give each of our customers the personal attention he or she deserves and are trained to find the right products for each individual. Home visits can even be arranged if someone is unable to visit us.
Service List
- 24 hour emergency service
- Evaluation of client for specialized products
- Evaluation of client's workplace for wheelchair accessibility
- Evaluation of client's feasibility for wheelchair transport
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- User compliance reports
- Product and technology training for physicians and therapists
- Cleaning of equipment
- Loaner products while client's product is in for service
- Provide oxygen conserving devices for client's ease of portability of O2
- Providing equipment in special cases prior to being able to bill for them
- Accept assignment for most products
- Provide respiratory education in store
Accredited by ACHC, Home Assist serves Scotland, Robeson, Hoke and Richmond Counties of North Carolina as well as Marlboro and Chesterfield Counties of South Carolina.